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Crashes on startup (android)

PostPosted: Fri Oct 28, 2016 4:52 am
by Irakly90
Im using zenfone 2 ze551ml 4gb, it just crashes as soon i launch it. "Unfortunately,The Quest has stopped".

Re: Crashes on startup (android)

PostPosted: Fri Oct 28, 2016 10:48 am
by Elendil / Redshift
I've answered your email.

I've just fixed (hopefully) a startup crash on Android 4.4 devices. Look for the update to version 1.8.11. Hopefully it'll work for you too.

Re: Crashes on startup (android)

PostPosted: Fri Oct 28, 2016 12:49 pm
by Irakly90
Elendil / Redshift wrote:I've answered your email.

I've just fixed (hopefully) a startup crash on Android 4.4 devices. Look for the update to version 1.8.11. Hopefully it'll work for you too.


It still crashes, im using android 6.0.1. Could be a problem with intel cpu?

Re: Crashes on startup (android)

PostPosted: Fri Oct 28, 2016 1:42 pm
by Elendil / Redshift
Actually, yes. The game runs only on Arm processors.

As far as I know, you shouldn't have been able to download it... Did the Play Store say that it was compatible with your device?

In any case, I'll look into it how can we support Intel processors too. Hopefully it'll not be hard.

Re: Crashes on startup (android)

PostPosted: Fri Oct 28, 2016 2:45 pm
by Irakly90
Yeah, it says my phone is compatible in google play. It shows the price and let me buy it.

Re: Crashes on startup (android)

PostPosted: Fri Oct 28, 2016 2:59 pm
by Elendil / Redshift
I've uploaded a new version. It should really be compatible now. ;)

Look for the version 1.8.12 update. It shouldn't take long.

Re: Crashes on startup (android)

PostPosted: Fri Oct 28, 2016 3:49 pm
by Irakly90
Thanks for the update but it's still crashes. :cry:

Re: Crashes on startup (android)

PostPosted: Fri Oct 28, 2016 4:06 pm
by Elendil / Redshift
Are you sure it's the latest update? Also, is there no "report" button?

Try to delete it and redownload it?

Re: Crashes on startup (android)

PostPosted: Sat Oct 29, 2016 12:16 am
by Irakly90
Yeah tried deleting and reinstalling, still the same. Also i sent a report after it crash.

Re: Crashes on startup (android)

PostPosted: Sat Oct 29, 2016 7:51 am
by Elendil / Redshift
I've now seen the report. Thank you.

It seems the game cannot initialize the graphics.

I'll soon upload an update with minor fixes (version 1.8.13). I've added detailed error reporting for the graphics initialization. So the game will still crash, but if you upload a crash report, it should give me more to go on.

I don't think the game does anything wrong (it hasn't crashed for anyone else with graphics initialization failure, as far as I know), so it's more likely the graphics driver in your device is buggy, sorry.

Still, I'll try to find a solution if I get the new crash report.

Re: Crashes on startup (android)

PostPosted: Sat Oct 29, 2016 2:01 pm
by Irakly90
Thanks, i sent another report with the newest update.

Re: Crashes on startup (android)

PostPosted: Sat Oct 29, 2016 3:19 pm
by Elendil / Redshift
I'm working on a potential solution. Would you like to test it?

If so, I'll need the gmail address of the Google account with which you've purchased The Quest. I'll then add you as a betatester and you can download the test version.

Could you please send it in an email? It's easier to check my mail than to come back here. :)

Thanks!

Re: Crashes on startup (android)

PostPosted: Sun Oct 30, 2016 12:36 am
by Irakly90
Oh wow thanks, it finally runs now.

Re: Crashes on startup (android)

PostPosted: Sun Oct 30, 2016 8:39 am
by Elendil / Redshift
Glad to hear it. :)

Enjoy!

Re: Crashes on startup (android)

PostPosted: Mon Oct 31, 2016 6:32 pm
by robin
I also experience a crash at startup on an android 4.4.2 tablet. I've just sent a mail with logs retrieved from catlog tool.

If you can add me to the beta program, i'll be more than happy to test a new version potentially solving this issue.

Regards,
Robin

Re: Crashes on startup (android)

PostPosted: Thu Nov 03, 2016 9:47 pm
by robin
With the dedicated help of Elendil, after several "beta" versions, the crash was finally diagnosed and about just a day after I reported it, the crash was solved!

Many thanks again!

Re: Crashes on startup (android)

PostPosted: Thu Nov 10, 2016 1:12 pm
by assensy
I wrote for a beta tester few days ago by email, but still no answer.

Re: Crashes on startup (android)

PostPosted: Thu Nov 10, 2016 4:04 pm
by Elendil / Redshift
assensy wrote:I wrote for a beta tester few days ago by email, but still no answer.

We haven't received email from you about beta testing. Also the game has been out for a while on Android and we don't need any betatesters at the moment.