Crashes on startup (android)

Do you have any technical problems with the game? Look here.

Crashes on startup (android)

Postby Irakly90 » Fri Oct 28, 2016 4:52 am

Im using zenfone 2 ze551ml 4gb, it just crashes as soon i launch it. "Unfortunately,The Quest has stopped".
Irakly90
 
Posts: 7
Joined: Fri Oct 28, 2016 4:47 am

Re: Crashes on startup (android)

Postby Elendil / Redshift » Fri Oct 28, 2016 10:48 am

I've answered your email.

I've just fixed (hopefully) a startup crash on Android 4.4 devices. Look for the update to version 1.8.11. Hopefully it'll work for you too.
User avatar
Elendil / Redshift
Site Admin
 
Posts: 756
Joined: Sun Oct 09, 2011 11:35 am

Re: Crashes on startup (android)

Postby Irakly90 » Fri Oct 28, 2016 12:49 pm

Elendil / Redshift wrote:I've answered your email.

I've just fixed (hopefully) a startup crash on Android 4.4 devices. Look for the update to version 1.8.11. Hopefully it'll work for you too.


It still crashes, im using android 6.0.1. Could be a problem with intel cpu?
Irakly90
 
Posts: 7
Joined: Fri Oct 28, 2016 4:47 am

Re: Crashes on startup (android)

Postby Elendil / Redshift » Fri Oct 28, 2016 1:42 pm

Actually, yes. The game runs only on Arm processors.

As far as I know, you shouldn't have been able to download it... Did the Play Store say that it was compatible with your device?

In any case, I'll look into it how can we support Intel processors too. Hopefully it'll not be hard.
User avatar
Elendil / Redshift
Site Admin
 
Posts: 756
Joined: Sun Oct 09, 2011 11:35 am

Re: Crashes on startup (android)

Postby Irakly90 » Fri Oct 28, 2016 2:45 pm

Yeah, it says my phone is compatible in google play. It shows the price and let me buy it.
Irakly90
 
Posts: 7
Joined: Fri Oct 28, 2016 4:47 am

Re: Crashes on startup (android)

Postby Elendil / Redshift » Fri Oct 28, 2016 2:59 pm

I've uploaded a new version. It should really be compatible now. ;)

Look for the version 1.8.12 update. It shouldn't take long.
User avatar
Elendil / Redshift
Site Admin
 
Posts: 756
Joined: Sun Oct 09, 2011 11:35 am

Re: Crashes on startup (android)

Postby Irakly90 » Fri Oct 28, 2016 3:49 pm

Thanks for the update but it's still crashes. :cry:
Irakly90
 
Posts: 7
Joined: Fri Oct 28, 2016 4:47 am

Re: Crashes on startup (android)

Postby Elendil / Redshift » Fri Oct 28, 2016 4:06 pm

Are you sure it's the latest update? Also, is there no "report" button?

Try to delete it and redownload it?
User avatar
Elendil / Redshift
Site Admin
 
Posts: 756
Joined: Sun Oct 09, 2011 11:35 am

Re: Crashes on startup (android)

Postby Irakly90 » Sat Oct 29, 2016 12:16 am

Yeah tried deleting and reinstalling, still the same. Also i sent a report after it crash.
Irakly90
 
Posts: 7
Joined: Fri Oct 28, 2016 4:47 am

Re: Crashes on startup (android)

Postby Elendil / Redshift » Sat Oct 29, 2016 7:51 am

I've now seen the report. Thank you.

It seems the game cannot initialize the graphics.

I'll soon upload an update with minor fixes (version 1.8.13). I've added detailed error reporting for the graphics initialization. So the game will still crash, but if you upload a crash report, it should give me more to go on.

I don't think the game does anything wrong (it hasn't crashed for anyone else with graphics initialization failure, as far as I know), so it's more likely the graphics driver in your device is buggy, sorry.

Still, I'll try to find a solution if I get the new crash report.
User avatar
Elendil / Redshift
Site Admin
 
Posts: 756
Joined: Sun Oct 09, 2011 11:35 am

Re: Crashes on startup (android)

Postby Irakly90 » Sat Oct 29, 2016 2:01 pm

Thanks, i sent another report with the newest update.
Irakly90
 
Posts: 7
Joined: Fri Oct 28, 2016 4:47 am

Re: Crashes on startup (android)

Postby Elendil / Redshift » Sat Oct 29, 2016 3:19 pm

I'm working on a potential solution. Would you like to test it?

If so, I'll need the gmail address of the Google account with which you've purchased The Quest. I'll then add you as a betatester and you can download the test version.

Could you please send it in an email? It's easier to check my mail than to come back here. :)

Thanks!
User avatar
Elendil / Redshift
Site Admin
 
Posts: 756
Joined: Sun Oct 09, 2011 11:35 am

Re: Crashes on startup (android)

Postby Irakly90 » Sun Oct 30, 2016 12:36 am

Oh wow thanks, it finally runs now.
Irakly90
 
Posts: 7
Joined: Fri Oct 28, 2016 4:47 am

Re: Crashes on startup (android)

Postby Elendil / Redshift » Sun Oct 30, 2016 8:39 am

Glad to hear it. :)

Enjoy!
User avatar
Elendil / Redshift
Site Admin
 
Posts: 756
Joined: Sun Oct 09, 2011 11:35 am

Re: Crashes on startup (android)

Postby robin » Mon Oct 31, 2016 6:32 pm

I also experience a crash at startup on an android 4.4.2 tablet. I've just sent a mail with logs retrieved from catlog tool.

If you can add me to the beta program, i'll be more than happy to test a new version potentially solving this issue.

Regards,
Robin
robin
 
Posts: 2
Joined: Mon Oct 31, 2016 6:29 pm

Re: Crashes on startup (android)

Postby robin » Thu Nov 03, 2016 9:47 pm

With the dedicated help of Elendil, after several "beta" versions, the crash was finally diagnosed and about just a day after I reported it, the crash was solved!

Many thanks again!
robin
 
Posts: 2
Joined: Mon Oct 31, 2016 6:29 pm

Re: Crashes on startup (android)

Postby assensy » Thu Nov 10, 2016 1:12 pm

I wrote for a beta tester few days ago by email, but still no answer.
assensy
 
Posts: 8
Joined: Mon Aug 04, 2014 7:50 am

Re: Crashes on startup (android)

Postby Elendil / Redshift » Thu Nov 10, 2016 4:04 pm

assensy wrote:I wrote for a beta tester few days ago by email, but still no answer.

We haven't received email from you about beta testing. Also the game has been out for a while on Android and we don't need any betatesters at the moment.
User avatar
Elendil / Redshift
Site Admin
 
Posts: 756
Joined: Sun Oct 09, 2011 11:35 am


Return to Technical Issues

Who is online

Users browsing this forum: No registered users and 1 guest